Help centre
Questions,
answered.
Ordering & delivery
Where do you deliver?
Across Dehradun — Rajpur Road, Jakhan, Dalanwala, Vasant Vihar, Prem Nagar, Sahastradhara Road, Clement Town and more. Checkout tells you instantly if your pincode is covered.
How long does delivery take?
Meals are cooked to order and reach you in about 40 minutes, in insulated packs. You can track every step from My orders.
When are you open?
11 AM – 10 PM, Monday to Saturday, and 12 – 9 PM on Sundays. Orders placed outside these hours are scheduled for the next opening.
Can I cancel an order?
Yes — until the kitchen starts preparing it. Open the order from My orders and tap Cancel order; the refund goes back to your original payment method in 3–5 working days.
Nutrition & ingredients
How accurate are the macros?
Every component is weighed to the gram and macros are calculated from IFCT and USDA data. Customizations recalculate the label live, so what you log is what you eat.
Do you use sugar?
No refined or added sugar in any recipe. Sweet meals are unsweetened by default — you can add stevia, monk fruit, raw honey, jaggery or date syrup.
Is your chicken halal?
Yes. All chicken is 100% halal and sourced only from certified suppliers.
I have an allergy. How do I order safely?
Each meal lists its allergens, and you can save allergies in your account preferences. Our kitchen handles nuts, dairy, gluten and soy, so we can’t guarantee zero cross-contact.
Meal plans
How do meal plans work?
Pick a goal, how many meals a day and for how many weekdays. We plan the menu; you pay once and save up to 15%.
Can I skip or pause?
Skip any day or pause the whole plan from your account until 9 PM the night before. Skipped days are added to the end, so you never lose a meal.
What if I cancel a plan?
The remaining delivery days are refunded pro-rata to the UPI account you paid from, usually within 2 working days.
Payments & refunds
How do I pay?
By UPI. At checkout you get a QR code for the exact amount — pay with GPay, PhonePe, Paytm or any UPI app, then enter the 12-digit UPI reference. We confirm it (usually within 10 minutes) and start cooking.
I paid but my order still says “verifying”.
We match every UPI reference against our bank statement by hand. If it’s been more than 30 minutes during opening hours, message us below with your order ID and the 12-digit reference.
Something was wrong with my meal.
Tell us within 2 hours of delivery using the form below with a photo, and we’ll replace it or refund you.